|
Manufacturer |
DOA Period* |
Manufacturer's Warranty Terms |
Warranty Service |
| AFI |
0 days - Must call manufacturer directly for DOA issues |
Limited lifetime warranty |
E-mail Dave Hansen at Dhansen@AmericanFiberTek.com
or call (732) 302-0660 |
| ACTi |
0 day - Must call manufacturer directly on all DOA issues |
3-Year Standard Warranty on IP Box, bullet and fixed dome cameras, video servers, and video decoders
1-Year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras: IP PTZs and IP Speed Domes
3-Month Limited Warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes |
Contact ACTi Tech Support to troublshoot or for any questions or problems with ACTi product.
(866) 410-2284 Option 2 for Tech Support and Option 5 for RMA and repair services |
|
Aiphone |
30 days: Contact SS Security Tech Support @ 800-944-2439, ext. 4129 |
1 year
2 year if installed with Aiphone Wire
|
www.aiphone.com
(800) 692-0200 |
|
Altronix |
Within 45 days of delivery to the end user |
Limited lifetime warranty (excludes batteries, transformers and enclosures). |
(718) 567-8181 |
|
Alvarion |
Must call manufacturer directly for DOA issues |
1 Year |
Online Support
(650) 314-2500 ext. 5 |
|
Arecont |
Reseller must contact Arecont directly on all DOAs. Reseller or end user may contact Arecont Tech Support portal at http://support.arecontvision.com. Or via phone at 818-937-0700, ext. 482. |
1 year |
http://support.arecontvision.com
818-937-0700, ext. 482 |
|
American Power Conversion (APC) |
30 days direct to American Power Conversion (APC) |
2-year warranty
Customer calls APC to receive RMA. |
Online Support
800-800-4272, option 5, then 1 |
|
AWID |
30 days |
Limited lifetime warranty |
Online Support
(800) 369-5533 |
|
Axis Communications |
0 days - Must call manufacturer directly for DOA |
http://www.axis.com/warranty/nwvideo.htm |
http://www.axis.com/warranty/nwvideo.htm |
|
Bogen |
30 days from ScanSource Security Invoice Date |
3-year warranty; 1 year on APS wireless |
(800) 999-2809, option 2 |
|
Bosch |
Within 90 days from the ScanSource Security invoice date |
CCTV Warranty Includes all Standard Products: 3 years. (Exceptions: Monitors, CRTs, NetCom hard drives, TC model Pan/Tilts, and VCR heads are warrantied for 1 year)
Passive Infrared (PIRs) & PIR/Microwave Detectors Manufactured After 1/1/2000 for 5 years. (Anything produced before 1/1/2000 is subject to a 3 year warranty)
2000 Series Controls: 5 years.
Easikey & Readykey Series Access Control Products: 5 years.
Access Control Credentials (Readykey & KeyPAC line of cards and tokens): Limited Lifetime Warranty.
All other products including Accessories, Control Panels, Wireless Products, Smoke Detectors and Fire related products, etc.: 3 years.
|
Online Support
(800) 289-0096 |
| Canon |
30 days |
2-year warranty |
(516) 328-4808 |
|
CIPI |
30 days |
1 year |
(781) 993-3224 |
|
ComCam |
30 days |
N/A |
N/A |
|
Datacard Group |
30 days / Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Security System Design Team. |
1-year warranty. |
(800) 328-8623 |
|
Digimerge |
For DOA or any defective product contact Digimerge Technical Support @ 1-866-344-4674 option # 2 in order to obtain a trouble ticket number. Once this is obtained, contact the ScanSource System Design Team and provide the necessary information. This is for the first year from date of invoice. |
5-year warranty on Seagate SV35.3 Series™ HDD
3-year return to depot DVR repair warranty
1-year over the counter exchange
1-year warranty 12V Camera
3-year warranty Echelon Series |
www.digimerge.com
(866) 344-4674, option 2 |
| Digiop/General Solutions |
30 days - Contact Digiop Tech Support for RMA. |
3-year next-day service on DVRs |
www.digiop.com
(800)968-3606 |
|
Ditek |
30 days |
http://www.ditekcorp.com/support-product-warr-returns.asp |
http://www.ditekcorp.com/support-product-warr-returns.asp |
|
Electronic Technical Services, Inc. |
30 days |
1-year warranty on all products |
Online Support
(866) 700-3923 |
|
Electronics Line, USA |
30 days from end-user delivery |
Alarm Sensors: 5 years
Alarm Control Panels: 2 years
CCTV Speed Dome Cameras: 2 years (6 months on all continuous motion applications)
CCTV Video Processors (Multiplexer, etc.): 2 years
CCTV VCR: 1 year, except video heads which are covered for 6 months
CCTV Monitor: 2 years, except image burn-in which is not covered
Access Control Panel: 2 years
Access Control Readers and Cards: Lifetime |
(303) 938-1133 |
|
ELMO |
60 days; Contact ScanSource Security System Design Team at 800-944-2439, ext. 4129 |
Surveillance Cameras, Multiplexer & Quads: 5 years
DVR and CCTV Lenses: 3 years
All monitors: 90 days CRT: 1 year
Dome Cameras: 2 years All other parts and labor as well as
PTC Series, SN2230 IP, TND4114 IP: 1 year |
Online Support
(516) 501-1400 |
|
EverFocus Electronics |
30 days from end user delivery |
Video Camera: EB, EM, ED, EQ, EHD, EI 3 years,
PTZ - 1 year
Multiplexer, Quad, Switcher: EP - 3 years
Digital Recorder: EDR - 1 year,
EDSR - 2 years
Accessories: VKB - 2 years |
(626) 303-1290 |
|
Exacq |
Contact the ScanSource Security System Design Team at (800)944-2439, ext. 4129 |
3 years on all current products, as long as the product has not been modified or tampered with. |
support@exacq.com
(317) 845-5710 ext. 300 |
|
Fargo Electronics |
Direct to Fargo Electronics |
1-year warranty |
www.fargo.com
(800) 459-5636 |
| GE Security / IFS- Interlogix Products |
If the unit is DOA, a a case number from GE must first be obtained. GE Tech Support at (888) 437-3287, option 2. Once obtained, contact a ScanSource Security sales rep. |
Varies by product;
www.gesecurity.com for more information |
www.gesecurity.com
(888) 437-3287, option 2 |
|
HID |
Contact PM on all |
HID cards and readers have a lifetime warranty. For warranty issues, contact HID Technical Support at 1-800-237-7769. |
www.hidcorp.com
(800) 237-7769 |
| HDStor |
30 days from end user delivery date |
3-year warranty - Must work with WD directly. Complete the link, and HDStor will replace the defective hard drive.
http://support.wdc.com/warranty/index.asp?wdc_lang=en |
http://support.wdc.com/warranty/index.asp?wdc_lang=en |
| iDor |
30 days |
1 year from date of purchase
Products must be registered on the ITW Linx web site within 10 days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product. For product warranty information, contact ITW Linx at 708-667-3444 |
www.isonas.com
(708)667-3444 |
| Immervision |
None; contact manufacturer |
1 year from date of purchase |
Email fred.landry@immervision.com
(514) 315-5862 |
| Intransa |
None; contact manufacturer |
3-year warranty |
Email gss@intransa.com
(408) 678-8600 |
|
Image Vault |
45 days |
3-year limited warranty |
(800) 462-4382 |
|
ipConfigure |
None; contact manufacturer |
1 year from date of purchase |
Email Support
(800) 207-1112 |
|
ITWLinx |
30 days from invoice date |
5-year warranty |
(708) 667-3444 |
|
JVC |
30 days from date of invoice |
Contact ScanSource Security Sales Representative |
Online Support
(800) 537-5722 |
|
Keyscan |
Within 45 days of delivery to the end user |
2-year limited warranty |
(905) 430-7226 ext.262 |
| LifeSafety Power |
DOA returns for replacement ONLY, no time limit. |
Contact ScanSource Security Tech Support @ 800-944-2439 ext. 4129 |
Contact ScanSource Security Tech Support @ 800-944-2439 ext. 4129 |
| March Networks |
30 days from date of invoice
Contact ScanSource Security Tech Support @ 800-944-2439, ext. 4129. |
3-year warranty on Hard Drive
1-year warranty on PTZ camera
2-year warranty on Fixed camera
2-year warranty on Enccoders/Decoders
2-year warranty on 3000, 4000, 7000 Series Servers
1-year warranty on ASB bundles |
800-472-0116 |
| Mobotix |
Customers should contact ScanSource Security Tech Support @ 800-944-2439, ext. 4129. |
Contact ScanSource Security Tech Support or Sales Representative. |
800-944-2439 ext. 4129 |
| Motorola |
None; contact manufacturer |
1-year standard warranty- Hardware*
90 days standard warranty- Software**
* Extended warranty option within first 12 months for PTP
* Software Maintenance Program option to extend software warranty to 1 year for Canopy, PTP, and BPL |
(800) 221-7144 |
|
Nitek |
30 days from end user delivery |
Vlink and Datalink products - 1 year
Twisted sender products - 2 years
Video transceiver products - determined upon inspection of product. |
(800) 528-4343 |
|
Number Five (Card Five) |
NONE / Manufacturer's warranty takes effect at time of purchase |
Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacment parts will be sent immediately upon request to the suppliers or end user with the understanding that Number Five must receive the defective parts within five business days. |
Email Support
(888) 935-1555 |
|
NUUO |
30 days from date of invoice.
Reseller should contact ScanSource Security Tech Support @ 800-944-2439, ext. 4129. |
3-year standard warranty- SCB Capture/Hybrid Cards*
2-year standard warranty- Mini** |
service.us@nuuo.com
or
Tech Support: 1-877-241-7035 #1 |
|
Orion |
30 days from end user delivery |
1 year |
(714) 899-9803 |
|
Panasonic |
For DOA / defective items, the reseller must first contact Panasonic Phone Tech Support and obtain a ticket number. Once this is done, this must go through ScanSource Security Tech Support. Panasonic ticket number MUST be referenced. |
One to three years, depending on product. Please confirm with your sales rep. |
(800) 528-6747 |
| Paxton Access |
5 years. Contact ScanSource Security Tech Support @ 800-944-2439, ext. 4129 |
5-year warranty. Contact ScanSource Security Tech Support @ 800-944-2439 ext. 4129 |
(800) 944-2439 ext. 4129 |
|
Pegasus Products |
1 year |
3-year warranty
1-year direct exchange
30-day money back satisfaction guarantee |
www.pegasuscctv.com
(800) 399-7769 |
| Plasco |
60 days from date of invoice. Contact ScanSource Security Tech Support @ 800-944-2439, ext. 4129 |
Contact the ScanSource Security System Design Team at 800-944-2439 ext. 4129 |
(800) 944.2439 ext. 4129 |
|
PowerDsine |
45 days |
1 year - parts and labor |
www.powerdsine.com
(877) 480-2323 |
| Purewave Networks |
45 Days. Contact the ScanSource Security System Design Team at 800-944-2439, ext. 4129 |
1 year |
E-mail support@pwnets.com |
|
Quadrox |
30 days |
All models of WebCCTV carry a 3 year on-site next business day hardware warranty provided by HP Certified technicians. We provide 3 years of free software updates for registered users from date of purchase. |
support@quadrox.be
(888) QUADROX |
|
Rainbow CCTV |
30 days |
CCTV Lenses 4 Years
Standard CCD Cameras 3 Years
Bullet, Board, Vari-Cube, Mini Dome Cameras 1 Year
High Impact Dome Cameras 2 Years
Video Monitors 1 Year
Infrared Illuminators 2 Years
Power Supplies 1 Year |
(800) 654-5367 |
| Ruckus Wireless |
Ruckus handles all DOAs and RMAs directly. The reseller may email support@ruckuswireless.com
or call 650-265-0903 |
Limited Lifetime warranty. Contact Ruckus for complete details. |
E-mail support@ruckuswireless.com
or 650-265-0903 |
|
Rutherford Controls |
30 days after delivery to the end user |
Accessories: 2 years Electric strikes: 3 years Electromagnetic locks: 10 years |
(800) 899-5625 |
|
Samsung-GVI |
30 days: Contact the ScanSource Security System Design Team at 800-944-2439, ext. 4129 |
1yr DVR and VCR
2yr everything else |
Online Support
(888) 595-2288 |
|
SDC |
30 days from end user delivery |
Electromagnetic locks: Lifetime
All other products are warrantied for a period of twelve (12) months after the product is put into use, or not more than fourteen (14) months after date of first shipment, whichever shall expire first. |
(800) 413-8783 |
|
Securitron Magnalock |
NONE / Manufacturer's warranty takes effect at time of purchase |
Lifetime warranty |
(800) 624-5625 |
|
SmartVue |
30 days: Contact the ScanSource Security System Design Team at 800-944-2439, ext. 4129 |
1 year |
Online Support
(615) 345-0307 |
|
Sony Electronics |
30 days
SS Security Reseller will first need to contact Sony Tech Support at 800-883-6817 in order to obtain a ticket number. Once obtained, Reseller may call SS Security Tech Support at 800-944.2439, ext. 4129 to provide the ticket number in order to start the RMA process with SS Security. |
Labor: For a period of (90) days from the date of purchase, Sony will, at no charge, repair this product if determined by Sony to be defective. After the warrannty period, The purchaser must pay all labor charges.
Parts: For a period of (1) year from the date of purchase Sony will, at no charge, supply new or rebuilt replacements for parts determined by Sony to be defective. After the warranty period, the purchaser must pay all part charges.
Network Cameras
(1) year Parts (1) year Labor
Analog Cameras
(3) year Parts except lens which is (1) year (3) year Labor
Color TV and Monitor
(1) year Parts (1) year Labor
Accessories
(1) year Parts (1) year Labor
Video Encoders
(1) year Parts (1) year Labor
Network Surveillance Recorder
(1) year Parts (1) year Labor |
Customer Service: (866) 357-6230 Laredo Repair Center
10227 Crossroads Loop
Suite C
Laredo, TX 78045
Sony Technical Support: (800) 883-6817 |
|
Tamron |
30 days |
2 year warranty for parts and labor |
Online Support
(631) 858-8437 |
|
Tatung |
30 days. Must contact the ScanSource Security System Design Team |
1 year on Monitors and LCD's 1 year on site service for Plasma Displays |
Online Support
(310) 637-2105, ext. 242 |
|
Tempest |
30 days: Contact the ScanSource Security System Design Team at 800-944-2439 ext. 4129 |
1 year |
Online Support
(858) 456-3800 |
|
Tropos Networks |
30 Days - Must have the ScanSource Security System Design Team contact Tropos Networks Technical Support (1-877-9TROPOS, #2) to troubleshoot and obtain an RMA # from Tropos Networks |
Software - 90 days
Hardware - 1 year |
Online Support
(877) 9TROPOS |
| Veracity |
60 days |
3 years on all current products |
www.veracityglobal.com
(800) 679-1590 |
|
Videolarm |
30 days after end user delivery |
Camera Housings: 5 years |
(800) 554-1124 |
| VideoIQ |
VideoIQ handles DOAs and RMAs directly. The reseller must call 781-222-3069 and select Tech Support. |
2 year warranty |
(781) 222-3069 |
|
Videotec |
90 days from initial delivery date to the ScanSource Security customer or 15 months from the delivery of products to ScanSource Security. |
1 year for parts and labor |
Online Support
(973) 595-0788 |
|
Wheelock |
30 days from ScanSource Security Invoice Date |
3 years from date of manufacturing |
(877) 295-0099 Avaya Logo'd
(800) 631-2148, option 3
for Wheelock Logo'd
|
|
Zebra Card Printers (formerly Eltron) |
For DOA / defective items, the reseller must first contact Zebra Card Phone Support and obtain a job number. Once this is done, this must go through SS Tech Support.
SUPPLIES ONLY - Reseller may contact ScanSource Tech Support directly. |
Printer: 1-year warranty
Printhead: 1 year or 100,000 impressions, whichever comes first |
877-ask-zebra. Then press #7510#. Then listen to the menu, and press the digit for card. |
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