Revised February 2017. Policies are subject to change.

Manufacturer

DOA Period*

Manufacturer's Warranty Terms

Warranty Service

AFI

90 days from date of invoice.
Contact SS Customer Service at 800.944.2439 x4049, and provide complete details of issue with item.

Limited lifetime warranty Email Dave Hansen at  Dhansen@AmericanFiberTek.com
or call 732.302.0660
ACTi 0 day - Must call manufacturer directly on all DOA issues Three-year Standard Warranty on IP Box, bullet and fixed dome cameras, video servers, and video decoders
One-year Limited Warranty on IP Cube Cameras and Peripheral Static in Motion Cameras:  IP PTZs and IP Speed Domes
Three-month Limited Warranty on In Continuous Motion Cameras: IP PTZs and IP Speed Domes
Contact ACTi Tech Support to troubleshoot or for any questions or problems with ACTi product

866.410.2284 Option 2 for Tech Support and Option 5 for RMA and repair services
ADTRAN Reseller must contact ADTRAN directly for DOA units at 888.423.8726. Five- or ten-year warranty Contact ADTRAN Technical Support via e-mail at rmarequest@adtran.com or 888.423.8726

Aiphone

30 days: Contact SS Security Tech Support at 800.944.2439 x4129

One-year
Two-year if installed with Aiphone Wire

www.aiphone.com
800.692.0200

Altronix

Within 45 days of delivery to the end user

Limited lifetime warranty (excludes batteries, transformers and enclosures)

718.567.8181

Arecont

Customer must do the following before any exception return to ScanSource can be approved:
1. Customer must contact Arecont directly on all DOAs, regardless of the time frame so the manufacturer can troubleshoot and decide to approve the claim or deny it. 
2. The reseller must complete a support ticket on the Arecont Tech Support portal http://support.arecontvision.com

Once a tech support ticket number is obtained, there are two options for DOA returns available to the customer :
A. The customer can choose to return the product to ScanSource, which would require an exception, as long as their claim and tech support ticket number can be validated.  Once validated ScanSource can advance replace DOA items if desired by the customer.
B.  The reseller can choose to return the product directly to Arecont.  Arecont will ship a replacement (if any) directly to the customer.  If a credit is requested on a direct return then  Arecont will provide said credit to ScanSource upon receiving the DOA items from the Reseller, afterwhich ScanSource will then pass the credit to the customer.

Three-year warranty on all product purchased after June 1, 2012

http://support.arecontvision.com
818.937.0482

American Power Conversion (APC)

30 days direct to American Power Conversion (APC)

Two-year warranty
Customer calls APC to receive RMA

Online Support
800.800.4272, option 5, then 1

Aruba Networks Customer must contact Aruba Networks Technical Support for DOA units. One-year hardware
90 days software
Contact Aruba Networks at 800. 943.4526 or via email at support@arubanetworks.com

AWID

DOA/Defective items are returned directly to AWID for repair or replace only -  no credit.  Contact ScanSource Security Tech Services at 800.944.2439 x4129 or ScanSource Security Sales Rep for details.

ScanSource cannot send replacements or credits, these must come directly from AWID.  The partner will not receive credit or replacement until AWID has inspected the returned product and confirmed DOA.

Limited lifetime warranty

800.369.5533

Axis Communications

0 days - Must call manufacturer directly for DOA

http://www.axis.com/warranty/nwvideo.htm

http://www.axis.com/warranty/nwvideo.htm

Bogen

30 days from ScanSource Security Invoice Date

Three-year warranty; One-year on APS wireless

800.999.2809, option 2

Bosch

90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.

CCTV (All):  Three-years
(Pan/Tilts - One-year, Aegis Super LED/UF LED Illuminators - Five-years).
Intrusion Alarm Products - Control Panels and Wireless Products:  Three-years
PIR & PIR/Microwave Detectors:  Five-years.
IFAS (All):  Three-years.

Contact Bosch Repair Department at 800.366.2283

Canon Follows the Axis Return Policy Two-year warranty 516.328.4808
CBC 30 days.  Contact CBC Tech Support in order to obtain a case number.  Once obtained, contact SS Security Tech Services @ 800.964.8994 x4129 to provide them with the number. Lens and lens accessories: Three-years
Megapixel cameras: One-year
Outdoor housings: Three-years
Standard ccd cameras: Three-years
IP Cameras: One-year
New York Office 800.422.6707
California office 800.888.0131

CIPI

30 days

One-year

781.993.3224

Cisco 30 days Aironet Wireless Products: One-year limited warranty

Other products: 90-days to one-year warranty

See warranties listing online
www.cisco.com

For warranty information, click here
Cisco Meraki End customers must contact Cisco Meraki Technical Support directly to resolve defective product issues Lifetime or one-year warranty. Contact Cisco Merkai for details.

Products deemed to be defective and non-repairable in Cisco Meraki’s determination may be replaced during the warranty period.  Please refer end customers to https://meraki.cisco.com/support/#policies:eca

https://meraki.cisco.com/support/

ComCam

30 days

N/A

N/A

Comnet

90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.

Lifetime warranty INFO@COMNET.NET
203.796.5300 or Tech Support at 888.678.9427 

Datacard Group

For DOA/defective PRINTERS only.

Step 1:  The reseller must contact Datacard Technical Phone Support and obtain a Service Request Number (also known as SR#). For US customers, Datacard will take care of issuing the return as well as the replacement.

Step 2 (For customers in Canada): Customer must contact ScanSource Customer Service at 800.964.8994 x4049 and provide the Service Request Number (SR#).

For DOA/defective parts and supplies, contact your ScanSource Security sales rep or ScanSource Tech Support.

Warranty timeframe based on purchase date:

Camera Packages - One year
Software - 18 months
Card Printers - 30 months
Supplies/Consumables – One year
Spare Parts – Six Months

800.328.8623
For DOA/defective PRINTER issues, call Datacard Technical Phone Support at 800.328.3996.
For printer parts and supplies, contact your ScanSource Security sales rep, or ScanSource Security Tech Support at 800.964.8994 x4129.

Digimerge

For DOA or any defective product contact Digimerge Technical Support at 866.344.4674 option 2 in order to obtain a trouble ticket number. Once this is obtained, contact the ScanSource System Design Team and provide the necessary information.  This is for the first year from date of invoice. Five-year warranty on Seagate SV35.3 Series™ HDD   
Three-year return to depot DVR repair warranty
One-year over the counter exchange 
One-year warranty 12V Camera
Three-year warranty Echelon Series

www.digimerge.com
866.344.4674, option 2

Digital Security Controls              (DSC) Two-years from date of invoice.  Contact SS Security Tech Support at 800.944.2439 x4129.  RMA requests must include the product's date code.  See link for assistance locating the date code http://www.dsc.com/plugins/DateCode/DateCodeLookup.asp. Select Products:  Two-year warranty.  Contact manufacturer for details.

http://www.dsc.com

Or call DSC Tech Support 888.888.7838 and follow the instructions for Tech Support options.

Digital Watchdog Reseller must contact Digital Watchdog directly, for DOA issues. http://digital-watchdog.com/page/rma-return-and-repair-policy/  http://digital-watchdog.com/page/rma/

Ditek

30 days.
Contact ScanSource Security Tech Support at 800-944-2439 x4129

http://www.ditekcorp.com/support-product-warr-returns.asp

http://www.ditekcorp.com/support-product-warr-returns.asp

Dotworkz Direct to Dotworkz http://www.dotworkz.com/customer_service/ stever@dotworkz.com
Steve Rosenbloom 619.994.9240
DVTel Reseller must contact DVTel directly for all issues. Two-year warranty on DVTel brand products.
One-year warranty on IOI brand products.
888.388.3577

Electronic Technical Services, Inc.

30 days

One-year warranty on all products

Online Support
866.700.3923

EverFocus Electronics

None. Contact EverFocus Electronics for warranty issue.

Video Camera: EB, EM, ED, EQ, EHD, EI three-years,

PTZ - one-year

Multiplexer, Quad, Switcher: EP - three-years

Digital Recorder: EDR - one-year

EDSR - two-years

Accessories: VKB - two-years

626.303.1290

Exacq

All DOA/Defective item returns are handled directly through Exacq

Three-years on all current hardware, as long as the product has not been modified or tampered with.  Warranty information can be found here:  https://www.exacq.com/auto/specsheet/uploads/exacqvision-warranty-document.pdf

Repair: Exacq Tech Support, support@exacq.com
317.845.5710 x2
Advanced Replacement: Exacq Tech Support, support@exacq.com
317.845.5710 x2
Upgrade RMA: Inside Sales, insidesales@exacq.com
317.845.5710 x4
Credit RMA:
Orders/Customer Service, orders@exacq.com
317.845.5710 x5

Fargo Electronics

DOA/defective items are returned directly to Fargo for repair or replace only - no credit. Customer should contact Fargo directly at 800.459.5636.

Printers:  Two-year warranty

www.fargo.com
800.459.5636

Filewave

All DOA/Defective item returns are handled directly through Filewave as a warranty issue.

Limited lifetime warranty 317.863.6284
Firetide Direct to Firetide One-year warranty 408.399.7771 x2
General Cable Contact ScanSource Sales Representative. One-year warranty 800.424.5666 x28857
HES
(HES, Securitron, and Folger Adam)
Please contact the vendor directly for all request One-year warranty 800.626.7590

HID

Contact ScanSource Customer Service.

Lifetime Warranty

866.607.7339
(Options 1-5 for cards and readers)

HDStor 30 days from end-user delivery date

Three-year warranty - Must work with WD directly.  Complete the link, and HDStor will replace the defective hard drive.

http://support.wdc.com/warranty/index.asp?wdc_lang=en

http://support.wdc.com/warranty/index.asp?wdc_lang=en
iDor None; contact the manufacturer One-year from date of purchase
Products must be registered on the ITW Linx web site within 10-days of the final purchase. The party that would make a claim in the event of damage should be the party registering the product.  For product warranty information, contact ITW Linx at 708.667.3444
www.isonas.com
708.667.3444
Immervision None; contact manufacturer One-year from date of purchase Email fred.landry@immervision.com
514.315.5862
Intransa None; contact manufacturer Three-year warranty Email gss@intransa.com
408.678.8600
Iomnis None; contact manufacturer Three-year warranty 713-533-4222

ipConfigure

None; contact manufacturer

3 year warranty on all current hardware, as long as the product has not been modified or tampered with.

support.ipconfigure.com
Email ipsupport@ipconfigure.com
or 800.207.1112  option 2

ITWLinx

30 days from invoice date

Five-year warranty

708.667.3444

Keri Systems Direct to Keri Systems Controller Platforms - Two-year warranty 
Most Proximity Cards- Lifetime warranty
Connectivity Products, Multi- Tech Cards, Accessories, Transmitters, and Peripherals - One-year warranty
All other product - Two-year warranty
Fax 408.435.8400
Email techsupport@kerisys.com
800.260.5265 x155

Keyscan

Within 45 days of delivery to the end user

Two-year limited warranty

905.430.7226 x262

LifeSafety Power 90 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129
Contact ScanSource Security Tech Support at 800.944.2439 x4129 Contact ScanSource Security Tech Support at 800.944.2439 x4129
March Networks 30 days from date of invoice
Contact ScanSource Security Tech Support at 800.944.2439 x4129.

Anything beyond 30 days from invoice date must go through March directly.
Two-year warranty on Hard Drive
Two-year warranty on NVRs
One-year warranty on NVR Accessories
90 days for software
Three-year on Command Application Bundle hardware and Command Recording Server Video Storage
Three-year warranty on IP Fixed Cameras
Two-year warranty on PTZ and Analog Cameras
Three-year warranty on Encoders/Decoders
One-year warranty on Edge Device Accessories
800.472.0116
Mobotix Customers should contact ScanSource Security Tech Support at 800.944.2439 x4129.  Contact ScanSource Security Tech Support or Sales Representative 800.944.2439 x4129
Microsemi Frequency and Time 30 days
Customer must contact ScanSource Security Tech Support at 800.944.2439 x4129 and complete Microsemi Frequency and Time's RMA form.
One-year warranty on parts and labor ftd.rma@microsemi.com 
888.367.7966
Next Level Security Systems

90 days from initial delivery

Contact ScanSource Security Tech Support at 800.944.2439 x4129

One year

Warranty Service/ Tech Support 

760.444.1410, Option 2

Nitek

None. Contact Nitek for warranty issue.

Vlink and Datalink products - one-year

Twisted sender products - two-years

Video transceiver products - determined upon inspection of product

800.528.4343

Number Five (Card Five)

None/Manufacturer's warranty takes effect at time of purchase

Full warranty for 24-months from date of purchase. Defective parts sent back to Number Five and replacement parts will be sent immediately upon request to the suppliers or end user with the understanding that Number Five must receive the defective parts within five-business days.

Email Support
888.935.1555

Observint - Digiop/Infinias/3S 30 Days - Contact ScanSource Security Tech Support at 800.944.2439 x4129 for RMA Three-year next day service on DVRs  www.digiop.com
or
800.968.3606

Orion

30 days from end-user delivery

One year

714.899.9803

Panasonic Consumer Electronics None; warranty repair service only One-year parts and labor 847.468.5543

Panasonic Security Systems

For DOA items, the end user or reseller should call Panasonic Technical Support at 800.528.6747. Select option 2, then option 4 for security products (video surveillance/security cameras). Once Panasonic confirms the hardware failure, confirms it is within 30 days from ScanSource invoice date, and has given a Panasonic case number (that will begin with "R"), the reseller should then contact ScanSource Customer Service at 800.964.8994 x4049 to request an RMA.  The Panasonic case number is required.  Anything after 30 days, a warranty replacement with advanced exchange will be handled directly by Panasonic. There are no returns on software at any time.

Camera warranty - Panasonic and Advidia 3-year standard/i-PRO Preferred Customers 5-year warranty

800.528.6747 (select option 2, then option 4 for Video Surveillance / Security Cameras)
855.772.8324 (select option 5 for Arbitrator Mobile Video Products)

Panasonic Toughbook End user or reseller should call Panasonic Technical Support at 855.772.8324, Option 1. Once Panasonic confirms the hardware failure, they will offer the reseller the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will deal directly with the reseller. If the reseller wishes to return for credit, the reseller will be given a ticket number. When a reseller has a ticket number they must contact ScanSource Security Customer Service Department at 800.964.8994 x4049. Varies by product. Please confirm with Panasonic Technical Support. 855.772.8324, option 1
Panasonic Visual Solutions 

End user or reseller should call Panasonic Technical Support at 855.772.8324, Option 1. Once Panasonic confirms the hardware failure, they will offer the reseller the opportunity to repair, replace or return for credit. If the reseller wants to repair or replace, Panasonic will deal directly with the reseller. If the reseller wishes to return for credit, the reseller will be given a ticket number. When a reseller has a ticket number they must contact ScanSource Security Customer Service Department at 800.964.8994 x4049.

Varies by product. Please confirm with Panasonic Technical Support. 855.772.8324
Paxton Access Five-years
Customer must first contact Paxton Tech Support at 800.672.7298.  and provide part number, serial number, reason for return and the quantity. Paxton will supply customer with an RMA number to provide to ScanSource for the return. Customer should then contact ScanSource Customer Service at 800.944.2439 x4049.
Five-year warranty
Contact Paxton Tech Support at 800.672.7298
800.672.7298

Pegasus Products

One-year

Three-year warranty
One-year direct exchange
30-day money back satisfaction guarantee

www.pegasuscctv.com
800.399.7769

Pelco 60 Days from date of invoice. Contact ScanSource Security Tech Support at 800.944.2439 x4129.
Pelco will repair or replace, without charge, any merchandise proven defective in material or workmanship for a period of one year after the date of shipment** See full rules and exceptions here: https://www.pelco.com/support/product-warranty-return-information  800.289.9100 or 559.292.1981
Plasco 60 days from date of invoice.  Contact ScanSource Security Tech Support at 800.944.2439 x4129 Contact the ScanSource Security System Design Team at 800.944.2439 x4129 800.944.2439 x4129

PowerDsine

30 days: Contact SS Security Tech Support at 800.944.2439 x4129

One year - parts and labor

www.powerdsine.com
877.480.2323

Purewave Networks 45 Days. All DOA product must go through Purewave Tech Support at 650.528.5200 to confirm DOA and obtain a case number.  Once obtained, customer may contact ScanSource Security Customer Service at 800.964.8994 x4049 to request an RMA by providing the case number given by Purewave. One year

Email support@pwnets.com

650.528.5200

Rainbow CCTV

30 days

CCTV Lenses: Four years

Standard CCD Cameras: Three years

Bullet, Board, Vari-Cube, Mini Dome Cameras: One year

High Impact Dome Cameras: Two years

Video Monitors: One year

Infrared Illuminators: Two years

Power Supplies: One year

800.654.5367

Razberi Technologies, Inc.  15 days from date of receipt  

Three-year limited warranty under normal use (free from defects in design).

 

Repaired or replacement hardware will be warranted for the remainder of the original warranty period or 90 days, whichever is longer.

If a product is returned to Razberi for replacement or repair and no problem is found, the purchaser will be billed $50.00 fee for inspection as well as all associated freight charges. Any product that is returned for replacement or credit without all original power supplies will be charged a $100 restocking fee. 
 

469.828.3380

www.razberi.net
Raytec 90 days Illuminators: Five-year warranty
All PSUs: Three-year warranty  
Contact Alexandra Tran, Sales Coordinator
613.270.9990 x116
or fax 613.599.5006 

Revolabs

30 days direct to Revolabs All Revolabs hardware products manufactured have a one-year limited warranty in all regions except for Europe, which attracts a two-year limited warranty (unless specified otherwise). 

support@revolabs.com

978.610.4023

Ruckus Wireless Ruckus handles all DOAs and RMAs directly. The reseller may email support@ruckuswireless.com
or call 650.265.0903
Limited Lifetime warranty.  Contact Ruckus for complete details. Email support@ruckuswireless.com
or 650.265.0903

Rutherford Controls

30 days: Contact SS Security Tech Support at 800.944.2439 x4129

Accessories: Two years
Electric strikes:  Three years
Electromagnetic locks:  Ten years

800.899.5625

http://rutherfordcontrols.com/en/support/returned-material-authorization-(rma)-forms/

Safety Tech International Contact manufacturer directly at
http://www.sti-usa.com/support.asp STI
Contact manufacturer for information
http://www.sti-usa.com/warranty.asp 

STI Return Policy & online RA request form at this link:
http://www.sti-usa.com/support.asp

STI Warranty Policy:                       http://www.sti-usa.com/warranty.asp

Samsung

30 days: Customer should contact ScanSource Security Tech Services at 800.944.2439 x4129

All Products are supported by a three-year warranty

Product Disclaimer - 12Vdc Camera Units:  Improper installation will VOID product warranty.

**CAUTION** Low-voltage camera circuitry is inherently sensitive to proper powering requirements. It is the installer's responsibility to properly install, maintain and use the specific low-voltage power supplies that come with GVI 12Vdc units to maintain product warranty. GVI will not honor warranty repair, replace and/or credit damaged units under the following conditions of improper installation.
• Cut power cables and connectors to extend power length - min voltage damage.
• Reverse polarity damage.
• Power surge caused by ground loops in poor system planning.
• Voltage drop caused by increased resistivity from improper power extension.
• Synchronization failure caused by misuse of line lock sync feature.

Correct power extension requires a proper power analysis as a professional grade power supply may be used to power units over greater distances.    

877.213.1222

Security Door Controls (SDC)

30 days: Contact SS Security Tech Support at 800.944.2439 x4129

Electromagnetic locks: Lifetime

All other products are warrantied for a period of 12 months after the product is put into use, or not more than 14 months after date of first shipment, whichever shall expire first

800.413.8783 and request Tech Support

Signamax All requests go directly through Signamax.  Please contact  their tech support team at 800.446.2377 or techsupport@signamax.com.
SIGNAMAX will, at its sole option, repair or exchange the product at no charge, provided SIGNAMAX Technical Support was contacted to obtain a Return Material Authorization (RMA) number.

LIMITED LIFETIME WARRANTY by SIGNAMAX

Signamax warrants its product against defects in materials and workmanship for the life of the product to the original purchaser.
Signamax products covered under this Warranty:

Media Converters (including Industrial Media Converters), Small Form-Factor Pluggable modules (SFP) and Connectivity products (Premises wire and connectors).

LIMITED 5 YEAR WARRANTY by SIGNAMAX

Signamax warrants this product against defects in materials and workmanship for a period of FIVE (5) YEARS to the original purchaser.
Signamax products covered under this Warranty:
               
Network Switches, Industrial Network Switches, and Industrial power supplies

techsupport@signamax.com
or
800.446.2377

SmartVue

30 days: Contact the ScanSource Security System Design Team at 800.944.2439 x4129

One year

Online Support
615.345.0307

Sony Electronics

For DOA within 30 days customer must contact ScanSource Security Tech Support  800.944.2439 x4129.  A ScanSource Security technician will need confirmation that the reseller spoke to Sony Tech Support and Sony determined product to be DOA (need ticket number from Sony Tech Support).   To receive a ticket number VAR must call 800.883.6817, option 5, option 2, option 2.  Tech Support will also need the serial number of the unit, even if it wasn't captured on the invoice.  The customer should have this by looking on the actual item.  This is required.

If product becomes defective outside of the 90 days, product is sent directly to: Laredo Repair Center 10227 Crossroads Loop - Suite C Laredo, TX 78045.

Network Cameras:
SNC, SNT, UNI three-year parts and three-year labor.

SSC Series Analog Cameras:Three year parts and three year labor, except lens which is one year

NSR Network Surveillance Recorder:  Labor one year                               

YS, YT, SNCA, NSBK, RMM Accesories: Labor one year

 

Customer Service:  866.357.6230

Laredo Repair Center
10227 Crossroads Loop
Suite C
Laredo, TX
78045

Sony Technical Support:
800.883.6817

Speco Technologies 30 Days
Speco case number is required. Customer must contact ScanSource Security Tech Support at 800.944.2439 x4129 so that they can confirm defect with customer.
Depends on camera or product. Contact your ScanSource Sales Representative for warranty information.

Customer must contact Speco Technologies by phone, fax or email if the invoice is past 30 days.
Office Number 800.645.5516
Fax # 631.957.9142
Email orders@specotech.com

Speco Technologies
200 New Highways
Amityville, NY 11701
ATTN: RA#

Tamron

30 days

Two-year warranty for parts and labor

Online Support
631.858.8437

Tropos Networks

30 Days - Must have the ScanSource Security System Design Team contact Tropos Networks Technical Support (877.9TROPOS, Option 2) to troubleshoot and obtain an RMA # from Tropos Networks

Software - 90 days
Hardware - One year

Online Support
877.9TROPOS

Ubiquiti All DOA issues handled directly through Ubiquiti: Online form- http://www.ubnt.com/support/rma or email rma@ubnt.com One year from date of purchase Additional Warranty service information here http://www.ubnt.com/support/warranty
UTC Fire & Security / Interlogix For DOA/Defective or warranty related issues, reseller must first contact Interlogix Tech Support at 855. 286.8889 Option 2 to troubleshoot and obtain a case number. Case numbers are only required for DVRs and transmission equipment such as switches. The reseller must provide the ScanSource Sales Representative with the case number in order to start the return process directly through Interlogix. Varies by product.  Visit interlogix.com for more information/ www.interlogix.com
Veracity

30 days: Contact SS Security Tech Support at 800.944.2439 x4129

Two-year warranty on all current products www.veracityglobal.com
or 800.679.1590 and request Tech Support
Video Mount Product Contact manufacturer
VMP Tech Support
877.281.2169
Contact manufacturer for details

www.videomount.com

Video Mt Products (VMP) Tech Support
or call 877.281.2169 

Videolarm

30 days after end-user delivery

Camera Housings: Five years

800.554.1124

VideoIQ VideoIQ handlesDOAs and RMAs directly. The customer will need to call 781.222.3069 and select Tech Support. VideoIQ will provide the customer a case number. Once this is obtained, the customer should provide this information to their ScanSource Sales Representative. Two-year warranty  781.222.3069
ViewZ 30 days.
Customer must contact ViewZ Tech Support to discuss problems, trouble shoot and get a ViewZ Tech Support case number. This may be done via email at rma@viewzusa or via phone 800.998.4399. ViewZ will need the following information from the customer: model number, serial number and a description of the problem. Then the customer can contact ScanSource Customer Service with the ViewZ case number.
Three-year repair warranty policy. Email:  rma@viewzusa
800.998.4399

Zebra Card Printers & Zebra Card Media

30 days from invoice date
For DOA/defective items, the reseller must first contact Zebra Card Phone Support and obtain a job number.  Once this is done, this must go through SS Tech Support. However, the Zebra job number MUST be referenced in the RMA notes to be used by the warehouse team in order for them to get a RA from the vendor.
Required information includes part number, sales order, number of defective parts, and type of defect.

Value Class Printers: Two-year warranty from shipment date. (Models P110i, P120i, P100i)
Performance Class Printers: Two-year warranty from shipment date. (Models P330m, P330i, P430i)
Security Class Printers: One-year warranty from shipment date. (Models P520i, P630i, P640i)
All other printers: One-year warranty from shipment date.
Printhead: One-year warranty or 100,000 impressions whichever comes first

800.344.4003

* DOA Period is from ScanSource Security Invoice Date unless otherwise specified.