| Aiphone |
30 days: Contact SS Security Tech Support @ 800-944-2439 ext. 4129 |
1 year
2 year if installed with Aiphone Wire
|
Online Support
(800) 692-0200 |
| Altronix |
Within 45 days of delivery to the end user |
Limited lifetime warranty (excludes batteries, transformers, and enclosures). |
(718) 567-8181 |
| Alvarion |
0 days - Must Call Manufacture directly for DOA |
1 Year |
Online Support
(650) 314-2500 x5 |
| American Power Conversion (APC) |
30 days direct to American Power Conversion (APC) |
2 year warranty
Customer calls APC to receive RMA. |
Online Support
(800) 890-4272 |
| AWID |
30 days |
Limited lifetime warranty |
Online Support
(800) 369-5533 |
| Axis Communications |
0 days - Must call manufacturer directly for DOA |
http://www.axis.com/warranty/nwvideo.htm |
http://www.axis.com/warranty/nwvideo.htm |
| Bogen |
30 days from ScanSource Security Invoice Date |
3 year warranty; 1 year on APS wireless |
(800) 999-2809, option 2 |
| Bosch |
Within 90 days from the ScanSource Security invoice date |
CCTV Warranty Includes all Standard Products: 3 years. (Exceptions: Monitors, CRTs, NetCom hard drives, TC model Pan/Tilts, and VCR heads are warrantied for 1 year)
Passive Infrared (PIRs) & PIR/Microwave Detectors Manufactured After 1/1/2000 for 5 years. (Anything produced before 1/1/2000 is subject to a 3 year warranty)
2000 Series Controls: 5 years.
Easikey & Readykey Series Access Control Products: 5 years.
Access Control Credentials (Readykey & KeyPAC line of cards and tokens): Limited Lifetime Warranty.
All other products including Accessories, Control Panels, Wireless Products, Smoke Detectors and Fire related products, etc.: 3 years.
|
Online Support
(800) 289-0096 |
| Brivo |
0 days - Must call manufacturer directly for DOA |
www.brivo.com |
www.brivo.com |
| CIPI |
30 days |
1 year |
(781) 993-3224 |
| ComCam |
30 days |
N/A |
N/A |
| Datacard Group |
30 Days / Contact Datacard to obtain a service request number. Once the service request number has been received, contact ScanSource Security Tech Support. |
1 year warranty. |
(800) 328-8623 |
| Digi |
30 days |
5 year warranty on hardware |
Online Support
(877) 912-3444 |
| Ditek |
Within 30 days of delivery to the end user |
Limited lifetime warranty |
(800) 753-2345 |
| Electronic Technical Services, Inc. |
30 days |
1 year warranty on all products |
Online Support
(866) 700-3923 |
| Electronics Line, USA |
30 days from end user delivery |
Alarm Sensors: 5 years
Alarm Control Panels: 2 years
CCTV Speed Dome Cameras: 2 years (6 months on all continuous motion applications)
CCTV Video Processors (Multiplexer, etc.): 2 years
CCTV VCR: 1 year, except video heads which are covered for 6 months
CCTV Monitor: 2 years, except image burn-in which is not covered
Access Control Panel: 2 years
Access Control Readers and Cards: Lifetime |
(303) 938-1133 |
| ELMO |
60 days; Contact SS Security Tech Support @ 800-944-2439 ext. 4129 |
Surveillance Cameras, Multiplexer & Quads: 5 years
DVR and CCTV Lenses: 3 years
All monitors: 90 days CRT: 1 year
Dome Cameras: 2 years All other parts and labor as well as
PTC Series, SN2230 IP, TND4114 IP: 1 year |
Online Support
(516) 501-1400 |
| EverFocus Electronics |
30 days from end user delivery |
Video Camera: EB, EM, ED, EQ, EHD, EI 3 years,
PTZ - 1 year
Multiplexer, Quad, Switcher: EP - 3 years
Digital Recorder: EDR - 1 year,
EDSR - 2 years
Accessories: VKB - 2 years |
(626) 303-1290 |
| Fargo Electronics |
30 days |
1 year warranty |
Online Support
(800) 459-5636 |
| Gentex |
30 days |
36 Months
AVS Series
GB Series
GC Series
GE Series
GE3 Series
GX91/93 Series
GXS120177 Series
SSPK Series
SSPKC Series
ST/HS Series
WGE Series
24 Months
8000 Series
SPKE Series
12 Months
7000 Series
7003 Series
9000 Series
9003 Series
710CS/710LS Series
7109CS/7109LS Series
713CS/713LS Series
7139CS/7139LS Series
GN-200 Series
GN-300 Series
HD 135
|
Online Support
(800) 436-8391 |
| HID |
Contact PM on all |
HID cards and readers have a lifetime warranty. For warrnty issues, contact HID Technical Support at 1-800-237-7769. |
www.hidcorp.com
800-237-7769 |
| IFS (International Fiber Systems) |
None. Contact IFS for repair or replacement |
Lifetime warranty |
Online Support
(203) 426-1180 |
| Image Vault |
45 days |
3 year limited warranty |
(800) 462-4382 |
| Insite Video Systems |
30 days from end user delivery |
1 year |
(516) 250-6171 |
| ipConfigure |
None; contact manufacturer |
1 year from date of purchase |
Email Support
(800) 207-1112 |
| ITWLinx |
30 days from invoice date |
Five year warranty |
(708) 667-3444 |
| JVC |
30 days from date of invoice |
Contact ScanSource Security Sales Representative |
Online Support
(800) 537-5722 |
| Keyscan |
Within 45 days of delivery to the end user |
Two year limited warranty |
(905) 420-7522 |
| Nitek |
30 days from end user delivery |
Vlink and Datalink products - 1 year
Twisted sender products - 2 years
Video transceiver products - determined upon inspection of product. |
(800) 528-4343 |
| Number Five (Card Five) |
NONE / Manufacturer's warranty takes effect at time of purchase |
Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacment parts will be sent immediately upon request to the suppliers or end user with the understanding that Number Five must receive the defective parts within five business days. |
Email Support
(888) 935-1555 |
| Orion |
30 days from end user delivery |
1 year |
(714) 899-9803 |
| Panasonic Broadcast & Television Systems Company |
None; warranty repair service only |
1 year parts and labor |
Online Support
(800) 528-6747, option 2 |
| Panasonic |
For DOA / defective items, the reseller must first contact Panasonic Phone Tech Support and obtain a ticket number. Once this is done, this must go through SS Security Tech Support. Panasonic ticket number MUST be referenced. |
One to three years, depending on product. Please confirm with your sales rep. |
(800) 528-6747 |
| PowerDsine |
45 days |
1 year - parts and labor |
Online Support
(621) 756-4680 |
| Quadrox |
30 days |
All models of WebCCTV carry a 3 year on-site next business day hardware warranty provided by HP Certified technicians. We provide 3 years of free software updates for registered users from date of purchase. |
1-888-QUADROX or via e-mail at support@quadrox.be
|
| Rainbow CCTV |
30 days |
CCTV Lenses 4 Years
Standard CCD Cameras 3 Years
Bullet, Board, Vari-Cube, Mini Dome Cameras 1 Year
High Impact Dome Cameras 2 Years
Video Monitors 1 Year
Infrared Illuminators 2 Years
Power Supplies 1 Year |
(800) 654-5367 |
| Rutherford Controls |
30 days after delivery to the end user |
Accessories: 2 years Electric strikes: 3 years Electromagnetic locks: 10 years |
(800) 899-5625 |
| Samsung-GVI |
30 days: Contact SS Security Tech Support @ 800-944-2439 ext. 4129 |
1yr DVR and VCR
2yr everything else |
Online Support
(888) 595-2288 |
| SDC |
30 days from end user delivery |
Electromagnetic locks: Lifetime
All other products are warrantied for a period of twelve (12) months after the product is put into use, or not more than fourteen (14) months after date of first shipment, whichever shall expire first. |
(800) 413-8783 |
| Securitron Magnalock |
NONE / Manufacturer's warranty takes effect at time of purchase |
Lifetime warranty |
(800) 624-5625 |
| Security Inc, LLC |
30 days |
Clarity software - 2 years
Insignia - 2 years |
Online Support
(800) 356-2671 |
| SmartVue |
30 days: Contact SS Security Tech Support @ 800-944-2439 ext. 4129 |
1 year |
Online Support
(615) 345-0307 |
| Sony Electronics |
30 days from ScanSource Security invoice date |
Video Camera - 3 years except lens and housing for only 1 year - parts & labor
UniDome Motorized Video Camera Systems and Accessories- Parts & Labor- 3 years
Network Cameras- parts-(1) Year, Labor (90) Days
Video Camera- Lenses(1) year, all other parts (3) years. Labor (3) Years
Color/Monitor- CRT: (2)Years, all other parts and labor (3) years
B/W Monitor- Parts (1) year, Labor (1) Year
Time Lapse VCR Recorder- RotaryUpper Drum assembly: (90) days,all other parts (1) year, Labor (90) days.
Digital Video Recorder- Parts and Labor (2) Years
VHS/S-VHS Recorder/Player, Hi 8mm Recorder/Player- Rotary UpperDrum Assembly (90) days, other parts (1) year, labor-(90) days
Video Printer-thermal head(90) days, other parts (1) year, labor-(90) days
Digital Video Printer- thermal head one(1) year or 100,000 passes, provided Sony approved premium media are utilized. All other parts and labor (1) year
Accessories- Parts and Labor (1) year
Transmitter- Parts and Labor (1) Year |
(800) 472-7669 |
| Tamron |
30 days |
2 year warranty for parts and labor |
Online Support
(631) 858-8437 |
| Tatung |
30 days. Must contact ScanSource Security Tech Support |
1 year on Monitors and LCD's 1 year on site service for Plasma Displays |
Online Support
(310) 637-2105, ext. 242 |
| Tempest |
30 days: Contact SS Security Tech Support @ 800-944-2439 ext. 4129 |
1 year |
Online Support
858-456-3800 |
| Tropos Networks |
30 Days - Must have ScanSource Security Technical Support contact Tropos Networks Technical Support (1-877-9TROPOS, #2) to troubleshoot and obtain an RMA # from Tropos Networks |
Software - 90 days
Hardware - 1 year |
Online Support
877-9TROPOS |
| Videolarm |
30 days after end-user delivery |
Camera Housings: 5 years |
800-554-1124 |
| Videotec |
90 days from initial delivery date to the SS Security customer or 15 months from the delivery of products to SS Security. |
1 year for parts and labor |
Online Support
(973) 595-0788 |
| Wheelock |
30 days from ScanSource Security Invoice Date |
3 years from date of manufacturing |
1-877-295-0099 Avaya Logo'd
(800)631-2148, option 3
for Wheelock Logo'd
|
| Zebra Card Printers (formerly Eltron) |
30 Days / Contact Zebra to obtain a case number. Once case number has been received, contact ScanSource Security Tech Support. |
Printer: 1 year warranty
Printhead: 1 year or 100,000 impressions whichever comes first |
(800) 344-4003 |
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| * DOA Period is from ScanSource Security Invoice Date unless otherwise specified. |