Get details on the Returns Process.

While we can't guarantee that every product we ship arrives in perfect condition, we can make sure problems are handled quickly and painlessly.

In most cases, warranty fulfillment is managed by the manufacturer. For the warranty policies of individual manufacturers, please see the charts on the Manufacturer's Warranties & DOA Information page. ScanSource Security provides no warranty other than the warranty offered by the manufacturer on the product.

Submit RMA


Non-DOA Returns Policy - All products NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed. Original manufacturer's packa ...... Learn more »

Shipping Policy

Our Southaven, MS distribution center is close to 600,000 square feet and always fully stocked with products from the industry's leading manufacturers, which means you'll always be able to get what you need when you need it. Our facility is ISO 9001:2008-certified and is regularly monitored by ...... Learn more »

Warranty Information

RMA Policy A Return Materials Authorization (RMA) number is required for all returns. An RMA number is valid for 30 days. DO NOT WRITE ON THE PRODUCT BOX! The RMA number should be visible on the shipping label. ScanSource does not accept returns of print heads, barcode media, softw ...... Learn more »